Services

Ease your customers‘ pain

We maintain our trust in our clients by prioritizing the selection of highly qualified Indonesian seafarers with certain standards such understanding and implementation of safety in the workplace and required skills according to competence and experience, which carry out by following stages.

Candidate Selection Process

Recruitment and selection according to Ship-owners requirements

Interview sections for candidates include of every position main job desk, Responsibility and authority.

Officer/Engineer will take further interview evaluation of Masters/Officers Familiarization with standard managements, Navigation Management, Maintenance Management, operational management, cargo management,

English Test to measure English skill both of writing and conversation skills.

Checking the validity of documents, travel documents and certificates ensuring to STCW compliance

Health screening to all confirmed crews condition according to Covid19’s protocol included

  • Medical check-up, Covid19 Rapid Test/PCR
  • Assist crews in applying for a visa
  • Insurance
  • Brief training before joining the vessel
  • Preparing for an employment contract, travel ticket & LG and Power of Attorneyfor home allotment salary

Quality

As a manifestation of our management commitment in an attempt providing the best service to our customer’s, Clients/Ship Owners & Seafarers, satisfaction and create continuous improvements, we established the Quality Policy as a framework in the setting of Quality Goals, well-communication within the organization to be understood and implemented reviewed constantly to keep up with the timeline

Policy

Our Management is committed to providing satisfaction for ship owners as well as Indonesian seafarers, as well as making continuous improvement process in terms of:

  • Meet all applicable customer and regulatory requirements
  • Develop the competence and professionalism of human resources (seafarers)
  • Applying International Maritime Labor Conversion (MLC 2006) and ISO 9001: 2015 Quality Management System effectively and efficiently.

Target

To improve customer satisfaction and for the quality policy that established as a Quality Management System framework can be realized, then the management of PT. AZRIGAH SEJAHTERA establishes Quality Goals as follows:

  • Recruitment: Maximum unmet customer demand is 40%.
  • Marketing: Maximum Complaints received by the company for service is 10%.
  • Maximum Complaints received by companies on crew problematic or incompetent is 5%.
  • Operational: Maximum Failure in the preparation of the pre-join / depart crew is 5%. Except for unexpected factors such as natural disasters, technical problems with airlines etc.
  • Finance: Maximum delay of salary payment is 3 working days.
  • Administration: Candidates are scheduled to attend training both at home, internally and externally, at least once per year for continuous improvement